Política de reembolso
RETURNS AND REFUNDS
Return Period
You have 60 days from the date you receive your order to request a return or a refund.
After this period, no returns or refunds will be accepted.
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Eligibility Conditions
To be eligible for a return, the item must:
- Be unused
- Be in its original condition
- Be returned in its original packaging
- Be accompanied by a proof of purchase
Any item returned that does not meet these conditions may be subject to a partial refund or refusal.
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Non-Returnable Items
The following items cannot be returned or refunded:
- Perishable goods
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software
- Certain health and personal care products
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Return Procedure
To initiate a return, please contact us by email at contact@riccardiparis.com and provide:
- Your order number
- Your proof of purchase
- The reason for the return
Items must not be returned directly to the manufacturer.
Return instructions will be sent to you by email after your request has been approved.
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Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of our error or if the item is defective upon receipt.
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Satisfaction Guarantee
Under our satisfaction or money-back guarantee, refunds may be issued in the form of store credit, usable on our website, unless otherwise explicitly approved by our customer service team.
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Refunds
Full Refund
A full refund to the original payment method is only possible if:
- The customer returns the entire order
- The returned items meet the eligibility conditions
- The return is approved after inspection
No refund to the original payment method will be issued without the return of the product.
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Delivery Delay
If a customer does not receive their order within 30 days from the order date, they may request a full refund, without the obligation to return the item if the order is confirmed as lost.
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Refund Processing
Once the returned item has been received and inspected:
- You will receive an email confirming receipt of the return
- You will be informed of the approval or rejection of your refund
- If approved, the refund will be processed within a few days
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Late or Missing Refunds
If you have not received your refund yet:
1. Check your bank account
2. Contact your bank or credit card provider
3. If the issue persists, contact us at contact@riccardiparis.com
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Exchanges
Exchanges are available only for defective or damaged items.
To request an exchange, please contact us by email before returning the item.
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Gifts
If the item was marked as a gift and shipped directly to the recipient, store credit will be issued once the return is received.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
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Contact
For any questions regarding returns or refunds, please contact us at:
contact@riccardiparis.com